Effective Date: [Insert Date]
At OPENCART, we strive to deliver high-quality digital marketing services and ensure client satisfaction. This Return & Refund Policy outlines the terms under which refunds or service adjustments may be considered.
1. Service-Based Policy
As we provide digital and customized services, returns of services are not applicable once work has commenced.
2. Refund Eligibility
Refunds may be considered under the following conditions:
- If payment was made in error or duplicated
- If the service was not initiated within the agreed timeframe
- If the project is canceled before work has begun
All refund requests must be submitted in writing within [X] days of payment.
3. Non-Refundable Services
The following services are non-refundable once started:
- SEO, SMM, PPC, and advertising campaigns
- Content creation and marketing services
- Consultation and strategy planning
- Setup fees and third-party tool costs
All refund requests must be submitted in writing within [X] days of payment.
4. Partial Refunds
In some cases, partial refunds may be issued based on the work completed and resources allocated at the time of cancellation.
5. Processing Time
Approved refunds will be processed within 7–14 business days and credited back to the original payment method.
6. Cancellations
Clients may cancel services by providing written notice. Cancellation does not guarantee a refund once services have commenced.
7. Third-Party Costs
Any fees paid to third-party platforms (Google Ads, Meta Ads, tools, software, etc.) are non-refundable.
8. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page.
9. Contact Us
For return or refund inquiries, please contact:Hostie Cloud Email: cs@hostiecloud.com Phone:+1(341) 265-9311
